For Online Computer Support, Ask a Computer Technician
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.
I will send you the info.
okay, did you get the remote assistance request?
I am sorry for any difficulty or confusion. I am not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you.
those are only optional services in case you need them. The screen connect to the problem computer is the only optional service that you need.