How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Have no sound in windows 10, dell core 15 intel & windows

Customer Question

have no sound in windows 10
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: dell core 15 intel & windows 10
JA: Have you installed any updates recently?
Customer: maybe
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 10 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.

I will send you the info.

Customer: replied 10 months ago.
dell inspiron 660 fast track 0512
Expert:  Randy Computer Tech replied 10 months ago.

okay, did you get the remote assistance request?

Customer: replied 10 months ago.
I didnot know this was going to cost $5 & then $19. Then what?
Expert:  Randy Computer Tech replied 10 months ago.

I am sorry for any difficulty or confusion. I am not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you.

Customer: replied 10 months ago.
I can't get this question answered without agreeing to $25? Then what else is going to pop up?
Expert:  Randy Computer Tech replied 10 months ago.

those are only optional services in case you need them. The screen connect to the problem computer is the only optional service that you need.

Customer: replied 10 months ago.
The free offer is not so free. I can not continue after this misrepresestation.
Expert:  Randy Computer Tech replied 10 months ago.

I am sorry for any difficulty or confusion. I am not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you.