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Ask Byron Your Own Question
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2756
Experience:  CCNA, A+, MCSE with over 12 years experience.
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Just did a new win 7 install but will not update it is sp1,

Customer Question

just did a new win 7 install but will not update it is sp1
JA: How much experience do you have with this particular machine?
Customer: I've done this kind of stuff before never had any trouble
JA: Have you installed any updates recently?
Customer: KB3020369 and tried KB3125574
JA: Anything else you want the computer expert to know before I connect you?
Customer: Got latest IE for win 7
Submitted: 9 months ago.
Category: Computer
Expert:  Byron replied 9 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you downloading SP1 through Windows Update or are you downloading the standalone installer

from the Microsoft website?

Expert:  Byron replied 9 months ago.

Please go here: https://www.microsoft.com/en-us/download/details.aspx?id=5842

Click Download, scroll to the bottom of the list and download

either windows6.1-KB976932-X64.exe or windows6.1-KB976932-X86.exe

depending on your version of Windows 7.

Customer: replied 9 months ago.
I tried to update the standard way but nothing then installed service stack(###) ###-####
Expert:  Byron replied 9 months ago.

The servicing stack is not a Service Pack.

Use the link above to get Service Pack 1 for either 64 (x64) or 32 (x86) bit Windows 7.

Customer: replied 9 months ago.
It says it is already installed
Expert:  Byron replied 9 months ago.

Thanks. So service pack 1 is installed and you installed KB3020369,

is it Windows Update that is now not working?

Customer: replied 9 months ago.
That is correct
Expert:  Byron replied 9 months ago.

OK. Microsoft changed the way updates are delivered and released an updated windows update client.

That new update client won't be found on a Windows 7 install disk or in a service pack download

but you can get it here: https://support.microsoft.com/en-us/kb/3138612

Customer: replied 9 months ago.
A box comes up that says Only one instance of wusa.exe is allowed to run
Expert:  Byron replied 9 months ago.

It sounds like an installer for something else is already running.

Right click on the taskbar and open Task Manager and see what's running.

You can stop it from there.

Try restarting the machine and then try to install the update client.

Expert:  Byron replied 9 months ago.

In Task Manager, click the Processes tab and scroll down and look for wusa.exe

Customer: replied 9 months ago.
Ok then what
Expert:  Byron replied 9 months ago.

If the Windows Installer service is now not running, try to install the update client again.

Customer: replied 9 months ago.
How long will it take it is searching for updates on this computer
Expert:  Byron replied 9 months ago.

It could take quite a while. On an new install of Windows 7 there will be 200+ updates

that it needs to find.

Customer: replied 9 months ago.
will another box come up saying complete
Customer: replied 9 months ago.
like hours or days
Expert:  Byron replied 9 months ago.

Stop the search.

Click the start button and in the search area type: services.msc

Locate the Windows Update service. Right-click on it and select Stop.

Then install the update client. It may take hours but not days.

Check in Control Panel>>Windows Update periodically to check progress.

Customer: replied 9 months ago.
When I check the windows update what am I looking for is update suppose to be running.
Expert:  Byron replied 9 months ago.

Is the update client still searching?

Customer: replied 9 months ago.
still searching
Expert:  Byron replied 9 months ago.

Let it run. How long it takes is hard to tell.

Customer: replied 9 months ago.
Will it say it is done or will updates show in windows updater.
Expert:  Byron replied 9 months ago.

It won't say done but you should start to see pending updates appear.

Customer: replied 9 months ago.
will it bring them all in 200+
Expert:  Byron replied 9 months ago.

It will, eventually, My experience has been that it initially installs a bunch of updates.

Then Window Update keeps checking and finds updates to the updates.

Customer: replied 9 months ago.
after awhile the machine updater will get the rest. Should the machine updater be red and not looking for updates at this time.
Expert:  Byron replied 9 months ago.

In Control Panel>>Windows Update

click Change Settings on the left.

What's it set to?

Customer: replied 9 months ago.
install updates automatically
Expert:  Byron replied 9 months ago.

Set it to "Download but let me decide what to install."

Customer: replied 9 months ago.
the machine updater should not be running correct.
Expert:  Byron replied 9 months ago.

The new client should be running.

Expert:  Byron replied 9 months ago.

Go ahead and go to Control Panel>>Windows Update and run a check for updates.

Customer: replied 9 months ago.
I am doing that the standalone is still running
Expert:  Byron replied 9 months ago.

Are you replying to this question on that machine?

Customer: replied 9 months ago.
Expert:  Byron replied 9 months ago.

When you installed the updated client did it indicate the it successfully installed?

Customer: replied 9 months ago.
It started by itself
Expert:  Byron replied 9 months ago.

In Control Panel>>Windows Update, what's happening there?

Customer: replied 9 months ago.
Checking for updates
Expert:  Byron replied 9 months ago.

Let it run for a while. I'll be able to connect to the PC and take a look but I won't be

able to do that until this afternoon.

Customer: replied 9 months ago.
Ok will let run hope it works.
Expert:  Byron replied 9 months ago.

Thanks. I'll be in touch later. I did a clean install of Win 7 a few months back and went through much the same thing.

It's working now though.

Customer: replied 9 months ago.
There is still nothing
Expert:  Byron replied 9 months ago.

Thanks. I'm not at a pc right now. I will be in about 2 hours (maybe less) I'll send a link then to get connected.

Expert:  Byron replied 9 months ago.

Hi. You there?

Customer: replied 9 months ago.
No just left
Expert:  Byron replied 9 months ago.

OK. Is there a good time for you when I could connect to the machine?

Customer: replied 9 months ago.
Can we catch up on Monday as I won't be in front of that computer until then. I left it as it was when we last chatted.
Expert:  Byron replied 9 months ago.

Certainly. I'll be online Monday.