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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't get in with my usual password and have been unable

Customer Question

I can't get in with my usual password ***** have been unable to change it,,my yahoo address is***@******.***
JA: When did you last reset your username and password?
Customer: I don't even remember I have been thru so much stuff the last two days
JA: Have you installed any updates recently?
Customer: not that I know of
JA: Anything else you want the computer expert to know before I connect you?
Customer: no I just want to get my e-mails
Submitted: 8 months ago.
Category: Computer
Expert:  Bhavik Joshi replied 8 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Customer: replied 8 months ago.
I don't want to apply for anything else but getting me into my e-mail
Expert:  Bhavik Joshi replied 8 months ago.

Do you have access to s*************@******.*** email address ?

Expert:  Bhavik Joshi replied 8 months ago.

You must have received automated notification for remote screen sharing. You can ignore it.

Customer: replied 8 months ago.
I don't know what this is -is this a legit orginazation - I have been ripped off before
Expert:  Bhavik Joshi replied 8 months ago.

Yes, It is legitimate organization. You can google about us.

Expert:  Bhavik Joshi replied 8 months ago.

But, Just one thing to let you know if you are not aware of , This is paid website. You will be charged some amount to use it.

Customer: replied 8 months ago.
i was told there would be a 5.00 refundable charge - nothing about other charges - if there are other charges delete my visa info and refund charges to my acct and stop info - another ripoff - sorry
Expert:  Bhavik Joshi replied 8 months ago.

Alright ! I will ask customer service to cancel your request.

Anything else for me ?

Customer: replied 8 months ago.
no - sorry I just don't have money for charges I live on social security - very small amount
Expert:  Bhavik Joshi replied 8 months ago.

Alright . Thank you !!