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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a new thinkpad e560 and the touchpad becomes

Customer Question

I have a new thinkpad e560 and the touchpad becomes unresponsive and the cursor gets stuck. The computer at this point is almost unusable.
JA: Just to clarify, what's the exact model of your ThinkPad?
Customer: Thinkpad e560
JA: Have you installed any updates recently?
Customer: Yes, I updated at the Lenovo solutions center yesterday. Not sure what but followed suggestions that popped up.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No.
Submitted: 10 months ago.
Category: Computer
Expert:  Kris R replied 10 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 10 months ago.

Is this Windows 10?

Customer: replied 10 months ago.
Windows 7 64bit.
Expert:  Kris R replied 10 months ago.

Ok, it could either be a driver issue or hardware. It would best if we updated the driver and If it still did not work it would determine a hardware issue.

Is it under warrenty?