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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Someone blocked my laptop...saying hack is going and have

Customer Question

someone blocked my laptop...saying hack is going and have trouble so I have to purchase security protection diffrent from Microsoft Security
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: LattitudeE6410
JA: Have you installed any updates recently?
Customer: last wek week
JA: Anything else you want the computer expert to know before I connect you?
Customer: I'm upset because never haven something like this before
Submitted: 10 months ago.
Category: Computer
Expert:  Byron replied 10 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Microsoft doesn't do business like that. This is an attempt to get personal information.

Are you at this time able to get into the laptop and use it?

Expert:  Byron replied 10 months ago.

Can we do a screen sharing session and I can address the issue and also set you up

with a good, free, anti-virus program?

Expert:  Byron replied 10 months ago.

Please use the "Type your reply here" box below to respond to me.

Click Send when complete and I'll be able to see it and help you.

Customer: replied 10 months ago.
I don't see any answer and I pay $5.00 for the service.
As a matter of fact what's the click with this service. I don't want to be charged
any more.
Customer: replied 10 months ago.
No securely connect
Expert:  Byron replied 10 months ago.

I didn't send an answer. I asked you this question:

Are you at this time able to get into the laptop and use it?

Customer: replied 10 months ago.
si! however I'm busy doing another staff.
Thanks anyway
jms
Customer: replied 10 months ago.
Hi Byron,
I checked my bank account and I saw a withdraw
from there in the amount of $ 5.00 and another in the amount
of $ 35.00.
I never gave authorization for the withdraw of $ 35.00, so I demand
to be refund in that amount. And please, delete my Debit Card # from your system
Thanks
jms
Customer: replied 10 months ago.
I never asked for services in such amount.
So, I would like to have an answer from
Just Answer about my request.Cordially,
jms