How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My laptop crashed but was only able to download 7. I had

Customer Question

My laptop crashed but was only able to download 7. I had windows 10. would I be able to redownload windows 10.
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: I have a Samsung windows7
JA: Have you installed any updates recently?
Customer: just windows 7 updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just want to know if I can redownload windows10 for free
Submitted: 11 months ago.
Category: Computer
Expert:  Tim replied 11 months ago.

Hi there, i'm Tim, can you please provide me with more info?

Customer: replied 11 months ago.
Sorry I can't pay another $40 for redownload I'll try working with my backup. Thanks
Expert:  Tim replied 11 months ago.

No one asked you to pay 40.00 for a download, im not sure what you are talking about.

Expert:  Cody replied 11 months ago.

You can upgrade to Windows 10 if you'd like.

Expert:  Cody replied 11 months ago.

let me know if you want to continue with this

Customer: replied 11 months ago.
I'm sorry but I cannot use your service right now I cannot afford the price that you will be asking so I'll keep working on it on my own thank you very much for your help Miriam Rivera covert;
Customer: replied 11 months ago.
Please cancel any further technicians to contact me I cannot afford it thank you
Expert:  Cody replied 11 months ago.