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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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A few things I have a new HP and I can't figure out how to

Customer Question

A few things I have a new HP and I can't figure out how to go to words and also when I try to download pictures to drop box tells me it is locked and I paid for the more room option hope you can help me also there are times it freezes up and I have to shut it down
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: why do I need to do that
JA: What kind of computer do you have?
Customer: hp 10
JA: Have you installed any updates recently?
Customer: no I haven't
JA: Anything else you want the computer expert to know before I connect you?
Customer: did you see what my problems were
Submitted: 8 months ago.
Category: Computer
Expert:  Josh replied 8 months ago.


Would I be able to connect to your computer to view and fix the issue?

Customer: replied 8 months ago.
I think I want to cancel this I thought Mirco soft had a area to chat free and see what was going on I can not afford a monthly payment
Customer: replied 8 months ago.
Please cancel my 5.00$ trial and take me off this
Expert:  Josh replied 8 months ago.

No problem. I can send a request for a one-time charge instead of a monthly fee.

Please let me know

Customer: replied 8 months ago.
No thank you just cancel now
Expert:  Josh replied 8 months ago.

No problem. I will send in the request now -- Please do not reply back.

Customer: replied 8 months ago.
I had told josh I do not want this and he said he would cancel it you still toook 31$ out of my account plus the first 5$ PLEASE CANCEL