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IP address: 18.104.22.168
Date: 11/8/2016 10:18 AM (PST)
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JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: MacBook Air Operating System is?
JA: Have you installed any updates recently?
Customer: On MacBook yes I also have tried to set up my gmail account which is a problem and I have noticed that my Microsoft word has changed
JA: Anything else you want the computer expert to know before I connect you?
Customer: no I just want to understand the problem