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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Have new laptop and will not accept my password. and i have

Customer Question

have new laptop and will not accept my password. and i have tried every password ***** i can remember. i have also tried to reset password ***** they require old password. want to text me a code but do not have an iphone. it would take a phonecall. have had this comp. for a week now and cannot use it - other comp. is ready to crash, - very old.
JA: When did you last reset your username and password?
Customer: it said about 4 months ago
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: oh yes, when i tried to connect this morning said i wasn't on the internet so had to plug it in
Submitted: 8 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Does an email address appear on the log in screen of the laptop?

You can reply to me here by typing in the box below please.

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