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Try these steps please.
*before you can configure Outlook to work with Gmail, you must configure Gmail to work with Outlook. To do that, you must enable the IMAP protocol for your Gmail account. Here are the steps:
Log into your Gmail account.
Click the gear icon at the top right, then choose Settings.
Click Forwarding and POP/IMAP to bring up the POP and IMAP settings.
Click Enable IMAP.
Click Save Changes.
After you configure Gmail for IMAP, you can add your Gmail account to Outlook. Here are the steps for Microsoft Outlook 2013:
Start Outlook .
Choose File→Account Settings.
In the Account Settings dialog box, click New.
Choose Email Account, then click Next.
Choose Manual Setup or Additional Server Types, then click Next.
Choose Pop or IMAP, then click Next.
In the Add Account page, enter the following information:
Your name:The display name you’d like to use
Email address:Your complete Gmail address (e.g.,***@******.***)
Incoming mail server:imap.Gmail.com
Outgoing mail server (SMTP):smtp.Gmail.com
User name:Your complete Gmail address (e.g.,***@******.***)
Password:Your Gmail password
Click More Settings.
Click the Outgoing Server tab.
Select My Outgoing Server (SMTP) requires authentication.
Select Use Same Settings As My Incoming Mail Server.
Click the Advanced tab.
Enter the following information:
Incoming server (IMAP):993
Use the following type of encrypted connection:SSL
Outgoing server (SMTP):465
Click OK to close the More Settings dialog box.
Be patient while Outlook tests the connection.
When the test completes, click Close. (If the test is not successful, carefully double-check all of your entries.)
Let me know if this does not work and we can try another solution.
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