How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 17266
Experience:  CISCO certified, Microsoft proficient, computing expert.
Type Your Computer Question Here...
Pete is online now
A new question is answered every 9 seconds

On Monday we purchased Office 365. We waited for ages for it

Customer Question

On Monday we purchased Office 365. We waited for ages for it to be installed but still find that the note about the previous subscription says its expired
JA: How much experience do you have with this particular machine?
Customer: Very little I'm 73!
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No I just want the program to be fully installed
Submitted: 8 months ago.
Category: Computer
Expert:  Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 8 months ago.

Did you renew your current subscription, or did you purchase a new package?

Expert:  Pete replied 8 months ago.

You can only have one active subscription at a time, so if you bought a new subscription it will need to be activated.

You can do this by signing into your account page at

If you have difficulty reactivating the account again, you can call Office 365 Support on 1(###) ###-####/p>

Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.

Related Computer Questions