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Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1817
Experience:  IT Manager at Wood Group PSN
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I play My Vegas games on line. I have been trying to

Customer Question

I play My Vegas games on line. I have been trying to purchase a reward with my reward credits and I am getting a message that I have met my limit. I understand the 30 rolling day clause. however the last time I was at an MGM resort was Oct. 3, 2016. My 30 days is up but the "clock" on my account has not reset. Help
JA: Have you contacted anyone about your account?
Customer: I contacted Mlife about this and they can see nothing from their end that would restrict my purchase. They gave me your info to contact you. They cannot reset this "clock".
JA: Have you installed any updates recently?
Customer: Nothing that I know of that would influence this. I did have to replace the hard drive on my lap top recently but it did not effect the games and my point totals. I play these games on my lap top and an ipad.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Thank you, Pearl. Nothing else; I just want to make a purchase and I can't do it.
Submitted: 8 months ago.
Category: Computer
Expert:  Kris R replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 8 months ago.

Hi

Is this a pc issue?

Customer: replied 8 months ago.
No, I get the same response on my ipad which has not had any maintenance.
Customer: replied 8 months ago.
Are you still with me?
Expert:  Kris R replied 8 months ago.

Sorry I had to step out. I am back and ready when you are.

Customer: replied 8 months ago.
What have you done to resolve my issue?
Expert:  Kris R replied 8 months ago.

You will need to contact MGM as we have no access to these accounts.

Sorry.

Customer: replied 8 months ago.
That's funny, they referred me to you as they cannot reset "clock/timer" for My Vegas Slots.
Customer: replied 8 months ago.
They said it was an IT issue.