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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9772
Experience:  Computer Technician
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Why am I having difficulty accessing my Microsoft Solitaire

Customer Question

Why am I having difficulty accessing my Microsoft Solitaire collection
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: It is a Dell Inspiron 3650 desktop purchased in April 2016...Model:###-##-####LV
JA: I'm sorry but I'm not sure we have an expert who covers what you are looking for. Maybe if you give me more details I will find you a connection to someone who can help you.
Customer: When I purchased my pc one of the perks was free Microsoft Solitaire..5 games. I have been using it and enjoying it. Yesterday after updates were made to my pc, I had trouble accessing the solitaire games.
JA: The computer technician's require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost. Have you installed any updates recently?
Customer: I have not. The updates were done automatically, I was told not to turn off mypc and when the updates were completed the pc was turned off automatically.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I do not want to pay for the service. Thank you very much. I will look elsewhere for the answer.
Submitted: 9 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 9 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.

I will send you the info.

Customer: replied 9 months ago.
Randy, I appreciate your help and have no doubt you could correct the problem. Only thing is right now I don't have enough time to sit at my computer and answer your questions, etc. Thank you very much. Today I tried my Solitaire program and although it is not working perfectly, I was able to access more games than a couple of days ago. Perhaps Microsoft is aware of the problem is slowly but surely correctly the problem Many thanks for your help. jackie
Expert:  Randy Computer Tech replied 9 months ago.

Your welcome!

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!