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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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We need help in changing a password for account

Customer Question

We need help in changing a password ***** account margaretme8733.
JA: Have you contacted anyone about your account?
Customer: No.
JA: Have you installed any updates recently?
Customer: Yes--we're working with a new computer. I forgot my password.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, hopefully this is a quick and easy issue to solve.
Submitted: 11 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 11 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Does an email address appear on the lock screen of the computer?