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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It does not start, surface 2, no, it has 0185984052 as a

Customer Question

it does not start
JA: What kind of computer do you have?
Customer: surface 2
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: it has (###) ###-####as a serial number, is coming up with error code xc000000e and then 'you'll need the recovery tools on your installation media. It asks for the recovery key. I dont know what itis
Submitted: 8 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Try this please> hold down these keys at the same time for 20 seconds> power button, shift key.

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