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Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1822
Experience:  IT Manager at Wood Group PSN
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Its not the computer i am on its x550ca notebook pc

Customer Question

its not the computer i am on its x550ca notebook pc spd0304u
JA: Just to clarify, what is your notebook's exact make and model?
Customer: the notebook i am having problems with is asus x550ca spd0304u
JA: Have you installed any updates recently?
Customer: no and can't get past the screen that has the date and time
JA: Anything else you want the computer expert to know before I connect you?
Customer: never used asus before so i have no clue where to start.
Submitted: 8 months ago.
Category: Computer
Customer: replied 8 months ago.
please send answer email as i cannot us apple itunes on my samsung android
Customer: replied 8 months ago.
I have booted and rebooted laptop several times. Cannot get past the screen with date and time to log on
Expert:  Kris R replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 8 months ago.

What's the issue you are having? It is not clear above.

Customer: replied 8 months ago.
on the asus x550ca-spd 0304U notebook I cannot get past the screen with the date & time in the lower left corner to be able to log onto computer and start using it
Customer: replied 8 months ago.
You cannot get on the computer even if i wanted you to
Expert:  Kris R replied 8 months ago.

What happens when you try and get in?

Customer: replied 8 months ago.
i am on another laptop to ask you these questions
Customer: replied 8 months ago.
tell me what i need to do
Expert:  Kris R replied 8 months ago.

I need to know what happens when you try to sign in.

I will be back in 30 minutes.

Customer: replied 8 months ago.
I get an arial view of what looks like a shoreline. the bottom left corner has the time and below that the day and date. the bottom right corner is the wifi and battery symbols
Expert:  Kris R replied 8 months ago.

Can you take a picture and attach it here?

Customer: replied 8 months ago.
How do I attach it from my phone or can i have your email address to send it to?
Customer: replied 8 months ago.
see attachment
Customer: replied 8 months ago.
limited income and cannot afford for you to remotely connect
Customer: replied 8 months ago.
hello? did you get the attachment?
Customer: replied 8 months ago.
Its been over an hour....what is going on?
Expert:  Kris R replied 8 months ago.

Can you click on the screen, what happens?

Customer: replied 8 months ago.
I have. Nothing happens. I told you it was frozen
Expert:  Kris R replied 8 months ago.

Ok - do you have a back-up of your files?

Customer: replied 8 months ago.
no...a friend gave this pc to me
Customer: replied 8 months ago.
the friend is no longer in this country.
if i had other references or if the basic clicking or rebooting would work i would not have contacted you
Expert:  Kris R replied 8 months ago.

If their is nothing on it we can do a restore.

Happy to do this?

Customer: replied 8 months ago.
before i agree, what is the process...high level
\
Expert:  Kris R replied 8 months ago.

We can restore it to factory.

I will give you insurctions how to do this.

Customer: replied 8 months ago.
with windows 10?
Customer: replied 8 months ago.
that is how it was purchased
Expert:  Kris R replied 8 months ago.

Yes, although it looks like 8 you may have at the moment?

Customer: replied 8 months ago.
i am not paying you another 9.00.....the initial fee i paid should cover this...if not...refund my money
Expert:  Kris R replied 8 months ago.

I'll give you the insructions that is system generated!

Customer: replied 8 months ago.
forget it....this is a rip off, refund my credit card NOW or its better business bureau complaints, If its not a rip off, you would be walking me through how to do it and staying on until all fixed.
Expert:  Kris R replied 8 months ago.
  1. On a working PC, go to the Microsoft software download website.
  2. Download the media creation tool and then run it.
  3. Select Create installation media for another PC.
  4. Choose a language, edition, and architecture (64-bit or 32-bit).
  5. Follow the steps to create installation media, and then select Finish.
  6. Connect the installation media you created to your nonfunctional PC, and then turn it on.
  7. On the initial setup screen, enter your language and other preferences, and then select Next. If you're not seeing the setup screen, your PC might not be set up to boot from a drive. Check your PC manufacturer's website for info on how to change your PC's boot order, and then try again.
  8. Select Repair your computer. On the Choose an option screen, select Troubleshoot > Advanced options > System Restore.

    This will remove recently installed apps, drivers, and updates that might be causing your PC problems. Restoring from a restore point won’t affect your personal files.
Customer: replied 8 months ago.
please refund my credit card charge...this is a damn rip off....for $40 a month you should stay on the phone with me giving me instructions and help until the correction is completed
Expert:  Kris R replied 8 months ago.

Your post has been flagged for a refund.

I am sorry we could not help you to your acceptable standard

Regards

Kevin

Windows Expert