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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have Adobe Photoshop Element 14. None of my files come up

Customer Question

I have Adobe Photoshop Element 14. None of my files come up and the editor is not coming up on a scanned photo. It says I have to remove a filter first. How do I do that if I can't get into the editor in the first place?
JA: What kind of computer do you have?
Customer: An HP Envy 360
JA: Have you installed any updates recently?
Customer: I just installed some driver updates,thinking it was the Photoshop 14 user manual. But the drivers needed updating anyhow.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I guess that's it.
Submitted: 11 months ago.
Category: Computer
Expert:  Cody replied 11 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 11 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?