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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I made a mistake while trying to install my rooter, i add it

Customer Question

i made a mistake while trying to install my rooter
JA: How much experience do you have with this particular machine?
Customer: i add it last year but it was install by a comcast technicien
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: it say that i dont have the right user name and password ***** my wi-fi internet wokk
Submitted: 8 months ago.
Category: Computer
Expert:  Cody replied 8 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 8 months ago.

Are you trying to login to the web interface of the router?

What's the make/model of it?

Customer: replied 8 months ago.
Expert:  Cody replied 8 months ago.

Does it say netgear or anything like that on it?

If its directly from Comcast sometimes there will be a password ***** the bottom of the device, if not you'll need to call Comcast.

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