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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have 4 devices - Droid phone, Samsung Tablet, Dell

Customer Question

I have 4 devices - Droid phone, Samsung Tablet, Dell Chromebook and an office desktop top computer (browser Chrome). Wake up last week and on my chromebook True Key password ***** is gone. So I figure I will reinstall on chromebook. Says already installed. So I delete from Phone - tablet - desk top. I check google play from Chromebook - dont see True Key. Go to install - says it is already installed
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: Galaxy Tab S SM-T700
JA: Have you installed any updates recently?
Customer: on the Samsung tablet?
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Computer
Expert:  Kris R replied 9 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 9 months ago.

You need to get it back on the chrome book correct?

Customer: replied 9 months ago.
Correct - plan is to finally "dump" microsoft desktop at work - use Chrome everywhere!
Customer: replied 9 months ago.
Chromebook that is.............
Customer: replied 9 months ago.
Only to be clear - do you respond every 30 minutes or something......should I not be waiting?
Expert:  Kris R replied 9 months ago.

Sorry I had to go.

Are you back?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
never left
Customer: replied 9 months ago.
Same question - should I be waiting?
Customer: replied 9 months ago.
cancel order - this is not working - I request to have my money refunded - thank you