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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Im trying to sign into my account but its been so dont

Customer Question

HI Andy im trying to sign into my account but its been so long dont remember info
JA: Have you contacted anyone about your account?
Customer: no
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just need help im trying to see how much it cost to get potection on my computer
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: ok
Submitted: 10 months ago.
Category: Computer
Expert:  Jason Jones replied 10 months ago.

I am the person that will be helping you today. I see that you are having a problem with one of your passwords. Please, answer the questions below.

Is this password ***** with your wireless network? If so, what is the brand and model name of your wireless router?

Is this password ***** with an email account? If so, what comes after the @ sign in your email address?

Is this password ***** with any other type of website or system that I haven't mentioned? If so, what is it associated with?

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 10 months ago.
with email account
i just need help getting into my pay pal account so i can purchase potection for my computer
Expert:  Jason Jones replied 10 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 10 months ago.
im not paying any more money just to talk
Customer: replied 10 months ago.
just need help signing in to my pay pal account
Expert:  Jason Jones replied 10 months ago.

If you forgot the Paypal password, do the following:

- Click the following link:

- On the aforementioned page, click the "Having trouble logging in?" link.

- Enter your email address and follow the instructions.

Please, update me once you do that.

Customer: replied 10 months ago.
no do not get any money out of my account other than the $5.00 if u cant help me then just end my session and i will call and talk to someone tomorrow thanks
Expert:  Jason Jones replied 10 months ago.

I will send in the refund request for the total amount.