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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I ordered Microsoft 365 for my home computer on Friday. I am

Customer Question

Hi Pearl - I ordered Microsoft 365 for my home computer on Friday. I am working on my resume and via my flash drive (G drive) I do not have a prompt for WORD only for a PDF. I received an email from Microsoft on Friday to verify my email address which I did -***@******.***. Is there something more I need to do to have WORD doc displayed on my G drive?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: HP 19 All-in-one Model # RTL8188EE
JA: Have you installed any updates recently?
Customer: Yes, I set up my printer a few hours ago and had to install the software.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 9 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 9 months ago.


I'm sorry about the issue. Have you downloaded / installed Microsoft Office on your computer yet?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 9 months ago.

Did you order online or in-store?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,