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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My chromebook is frozen. I was watching a you tube video.

Customer Question

My chromebook is frozen. I was watching a you tube video. Had to put the video on hold. The "arrow" has disappeared and I can' seem to turn off the device manually. It's getting very hot. How do I turn it off.
JA: What kind of computer do you have?
Customer: Toshiba Chromebook - Google
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, right now my main concern is that the screen just turned off, and it's "blue", but I still cannot seem toget my "arrow" back or turn it completely off.
Submitted: 11 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 11 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Try these steps please.

Hold the power button down for at least 8 seconds to shut it off your Chromebook.

  1. Then on the keyboard, press Refresh + Power .

*please let us know if that fixes your problem