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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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When I click on an item it says I'm infected with something

Customer Question

when I click on an item it says I'm infected with something that is going to shut down and infect my computer.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Its an Acer all in one and suppose to be running windows 10
JA: Have you installed any updates recently?
Customer: no unless they were automatic.
JA: Anything else you want the computer expert to know before I connect you?
Customer: does microsoft put messages like that out on a specific computer/
Submitted: 8 months ago.
Category: Computer
Expert:  Josh replied 8 months ago.


Microsoft does not put messages like that on your computer. The message is designed to look like it came from Microsoft but it is really a scam company pretending to be them.

If you restart your computer, do you still have the issue?

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