How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Im trying to create password and it will not take anything

Customer Question

Im trying to create password ***** it will not take anything I'm putting in.
JA: When did you last reset your username and password?
Customer: a few days ago
JA: Have you installed any updates recently?
Customer: just now
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Computer
Expert:  John replied 9 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

Is this password ***** you email account,if so which email service are you using let me know the part after @ in your email id for example @

Are you accessing this email using a windows or mac PC?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Customer: replied 9 months ago.
for my apple phone
Customer: replied 9 months ago.
i do not want your service
Expert:  John replied 9 months ago.

If you are talking about secure remote assistance you do not need to take it,Its optional.

This question is posted in computer category also i am not a apple device expert so i will open this to other experts who handles apple devices.

I apologize for the inconveniences.When another expert replies you will get a email notification and you can continue from there.



Expert:  IT Miro replied 9 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me if you want to create a passcode that is used for unlocking the screen, or you are referring to Apple ID password?

I am awaiting your reply.

IT Miro

Expert:  IT Miro replied 9 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

Customer: replied 9 months ago.
I did not ask for help. Stop texting