How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 18096
Experience:  CISCO certified, Microsoft proficient, computing expert.
Type Your Computer Question Here...
Pete is online now
A new question is answered every 9 seconds

When I last spoke with tech support specialist I followed

Customer Question

When I last spoke with tech support specialist Richard I followed all of the steps he suggested. I used the shift key and the windows symbol plus the restart command and save my files. My computer first seemed to be in a preparation mode then the screen went dark. I could see a spinning icon and my power light remained on. That status did not change for a full 24 hours plus. I have saved my critical documents and I am prepared to wipe my drive and start again from scratch if necessary. Thank you for your continued support. Robert P **********
Submitted: 11 months ago.
Category: Computer
Expert:  Pete replied 11 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 11 months ago.

It seems that part of the Windows installation has become corrupt.

Have you tried starting in Safe Mode?

If you cannot start in safe mode and run another repair ,then your only option will be to attempt to enter recovery mode and reset the computer to its factory settings.

To restore the computerto its factory settings, boot up the computer and press the "F11" key while it is booting up.

Follow the instructions that appear on the screen.

Let me know if you need any further assistance with this.

Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.

Customer: replied 11 months ago.
Thank you for your response. Since I didn't hear back last night I decided to reset without saving files which I had already backed up. I would respecfully request to be removed from your customer base. I will not persue any further assistance from my just Robert P ************
Expert:  Pete replied 11 months ago.

Ok, thanks for getting back in touch.