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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I tried using my scansnap ix500 to scan papers to my mac and

Customer Question

I tried using my scansnap ix500 to scan papers to my mac and it is not working.
JA: How much experience do you have with this particular machine?
Customer: I've used them before but not often. So regarding expertise, I consider myself as a newbie
JA: Have you installed any updates recently?
Customer: No and and I do not know if I need to download the scansnap software again
JA: Anything else you want the computer expert to know before I connect you?
Customer: No thank you
Submitted: 9 months ago.
Category: Computer
Expert:  Shefin replied 9 months ago.


Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Have you connected and installed driver for the scanner?

May I know the Mac OS X version you are using?

How do you connect the printer to the computer? Using USB cable?

Thank you.