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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer glitched. It's restarted finally but several

Customer Question

My computer glitched. It's restarted finally but several files are missing and I can't go online although my (laptop) is connected to the internet. Running Windows 10. Last update was Oct 31, automatic. Can't restore is my message after attempts. Can you work on it remotely?
JA: Have you tested the connections by doing a ping utility test?
Customer: no. How do I do that
JA: Have you installed any updates recently?
Customer: No. Only the automatic windows update I mentioned. It ran okay for 3 days afterwards
JA: Anything else you want the computer expert to know before I connect you?
Customer: What else may I need?
Submitted: 9 months ago.
Category: Computer
Expert:  Tim replied 9 months ago.

Hi, I'm Tim and will be assisting you.....is this a windows 10 upgrade or fresh install?

Customer: replied 9 months ago.
Upgrade
Expert:  Tim replied 9 months ago.

gotcha, ok can we try rebooting, and hitting f8 as it boots?

Expert:  Tim replied 9 months ago.

we need to figure out if this is a hardware problem, or software.

Customer: replied 9 months ago.
No thank you. I don't have it right now....
Expert:  Jason Jones replied 9 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

Customer: replied 9 months ago.
No thank you. I will have to wait until payday to do this work. THANKS
Expert:  Jason Jones replied 9 months ago.

Thank you. When you are ready to continue, please post a message here.

Customer: replied 9 months ago.
I am borrowing a computer til Friday. We can work on it then? Just broke now. BEGINNING of the month stuff. Thanks
Expert:  Jason Jones replied 9 months ago.

Yes, we can work on it at that time. Thank you