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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Lost my Microsoft account password, Windows 10, Computer is

Customer Question

Lost my Microsoft account password
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Windows 10
JA: Have you installed any updates recently?
Customer: Computer is brand new
JA: Anything else you want the computer expert to know before I connect you?
Customer: updates were installed during warmpu
Submitted: 9 months ago.
Category: Computer
Expert:  John replied 9 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

To clarify are you using this Microsoft account password ***** login to you windows 10 PC?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 9 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  IT Miro replied 9 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me if you still require assistance with the Microsoft account password *****?

I am awaiting your reply.

Thanks,
IT Miro

Expert:  IT Miro replied 9 months ago.

Hello!

Let me know if you were able to receive my messages.