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Pete, Computer Engineer
Category: Computer
Satisfied Customers: 17312
Experience:  CISCO certified, Microsoft proficient, computing expert.
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Asus memo pad 10 16 gb 10'1 seems to be having difficulty

Customer Question

Asus memo pad 10 16 gb 10'1 seems to be having difficulty with touch screen. First, screen unlock doesn't work. Once I get in, it wants me to double tap everything, it also talks and says everything to do. Started about 3 weeks ago. Owned since 2014. Pls help
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: Not sure of operating system
JA: Have you installed any updates recently?
Customer: No. Is my mom's tablet. Never updated. Here visiting
JA: Anything else you want the computer expert to know before I connect you?
Customer: No. That is it
Submitted: 8 months ago.
Category: Computer
Expert:  Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 8 months ago.

First, there may be some contamination on the touchsccreen causing these symptomes - try wiping the screen with a soft damp cloth and let me know if that helps?

Expert:  Pete replied 8 months ago.

Hi, just checking in on your question, do you need any further assistance?

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