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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Have a W7 system, upgraded to 8, then 8.1, then 8.1, then

Customer Question

Have a W7 system, upgraded to 8, then 8.1, then 8.1, then W10. VER 1501. Ran OK. It tried installing 1607 and went into a blank screen shutdown. I try to interrupt reboot, and system goes back to trying to install 1607. Now I see you have a process to create media, on systemA to install on systemB IF you have product key for 10. I only have the key for W7. How do I proceed, and can I try a Repair first, back to 1501 to backup some data ?
JA: How much experience do you have with this particular machine?
Customer: Pretty fair amount. Single user, home system
JA: Have you installed any updates recently?
Customer: You may have remembered we had a hurricane recently. I unplugged the unit, prior to arrival, and left it off until yesterday when it went into UPDATE HELL.
JA: Anything else you want the computer expert to know before I connect you?
Customer: My options ?
Submitted: 9 months ago.
Category: Computer
Expert:  technicalcat replied 9 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What exactly happens when you power on your computer right now?

Customer: replied 9 months ago.
Powered off system Powered on. Black Screen with Windows icon, blinks, now Circle with 65%, Installing Windows. Now previously, the screen was blank, power showed on monitor.
Customer: replied 9 months ago.
Finished reboot. Displays msg, Updated Windows or Installed Windows.
Why does everything cost extra. System shows $5 for initial question,, 35 for extended support, and my account has already been charged $40, with now instruction how to cancel a monthly fee! Not pleased. System says my files are where I left them, Blue background, large text summary. All my software is gone.
Customer: replied 9 months ago.
is this all I get for my $40 ??
Customer: replied 9 months ago.
Customer: replied 9 months ago.
Customer: replied 9 months ago.
10 minutes
Expert:  technicalcat replied 9 months ago.

Your computer will likely require complete reformat/recovery. I sent you an offer for phone support if you wanted one-on-one interactive help in doing that over the phone. If you are looking for more general advice, I can also provide that here, to include basic instructions to create media, install, etc.

I do not work in billing, but please know there is an additional fee for the phone or remote support, and the cost of your question is not $5. $5 is just , as stated, a deposit. All we technicians ask for is a good rating so we get credit for our time. Rating does not cost anything, and the fees you pay are what you agree to the site.

Expert:  technicalcat replied 9 months ago.

Just let me know if you would like written instructions here , or phone support. Thank you.

Customer: replied 9 months ago.
What if I have additional question in the morning, is that extra or what ?
Customer: replied 9 months ago.
I think I will decline the phone support. How do I cancel monthly ?
Expert:  technicalcat replied 9 months ago.

I don't know, but you can contact customer support for anything about a monthly subscription. A subscription is optional.

Customer: replied 9 months ago.
Thank you . Good night.
Customer: replied 9 months ago.
I can not select a rating
Expert:  technicalcat replied 9 months ago.

I don't ask for a rating until I've helped you to solving your problem. Would you like to proceed?

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