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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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The last windows 10 update locked up my pc. I had to restore

Customer Question

The last windows 10 update locked up my pc. I had to restore back to windows 8. now my office 2010 is not recognized by 8 and wants the product key. I can find that dvd at this time. can i find the producct key stored somewhere on my pc ina file?
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: windows 8 on a dell xps
JA: Have you installed any updates recently?
Customer: dont think so.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, unless he can tell me why the windows 10 update locked up my system so it could not boot, just kept coming up with a screen saying 100% complete and never going and further
Submitted: 11 months ago.
Category: Computer
Expert:  Cody replied 11 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 11 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?