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Modelx6170. power not turning on. not the outlet

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modelx6170. power not...
modelx6170. power not turning on. not the outlet supply?????????
Submitted: 1 year ago.Category: Computer
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Answered in 3 minutes by:
11/4/2016
Tech Support Specialist: Tim, Sr. Engineer replied 1 year ago
Tim
Tim, Sr. Engineer
Category: Computer
Satisfied Customers: 891
Experience: Sr. Systems and Network Engineer
Verified

Hey Les, i'm tim and will be assisting you, can you explain a little more about your problem?

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Customer reply replied 1 year ago
no, no longer plugged in. not using to fax. just make copies. will not turn on...no power
Tech Support Specialist: Tim, Sr. Engineer replied 1 year ago

So the printer simply doesn't turn on at all correct?

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Customer reply replied 1 year ago
mine is a simple question, no need for all this back and forth
Tech Support Specialist: Tim, Sr. Engineer replied 1 year ago

its not that simple, it sounds like the printer had a hardware failure, if its not powering on, something died.

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Tech Support Specialist: Tim, Sr. Engineer replied 1 year ago

If its plugged in, and has no power, its dead, hard to say what died, but i can tell you its not worth fixing, printers never are, always better to replace. Make sense?

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Customer reply replied 1 year ago
no, will not turn on. why is this dragging on??? no, I do not want a computer check up. just want to determine why this f**ker not working?????
Tech Support Specialist: Tim, Sr. Engineer replied 1 year ago

Listen, stop with the rude attitude Les. I'm not here for you to abuse. Your printer will not turn on because its broken, could be the power supply inside of it, or the main board. - How could you possibly assume I would know whats wrong with a printer that will not take power?

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Tech Support Specialist: Tim, Sr. Engineer replied 1 year ago

You can accept the fact that your printer has had a hardware failure. and needs to be replaced, ask me to send you to another expert who will tell you the same thing, its pretty black and white.

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Tech Support Specialist: Tim, Sr. Engineer replied 1 year ago

I'm telling you the truth, i'm an actual engineer, and in Colorado, not in India or where ever. And I am not here for you to talk down to.

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Tech Support Specialist: Tim, Sr. Engineer replied 1 year ago

And again, it is not worth fixing, the cost of fixing it will be more than a new one, that's just how printers are these days.

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