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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to get to my gmail account. Everytime I try, i get

Customer Question

I need to get to my gmail account. Everytime I try, i get this screen that tries to make me set up a new gmail.
JA: How long have you had this issue with your Gmail account?
Customer: Here is what happened. I have a gmail account***@******.*** but I do not use it much. I get most of my email at***@******.***. My email got hacked. I have not been able to get any mail since Monday. I am trying to verify my AOL account so they will release all the emails i have received since Monday. But, since I cannot get to the g mail account I remain locked out of AOL.
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the computer expert to know before I connect you?
Customer: That's all i guess.
Submitted: 9 months ago.
Category: Computer
Expert:  Kamil Anwar replied 9 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 9 months ago.
Expert:  Kamil Anwar replied 9 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 9 months ago.
Do I have to sign up for this $40 a month thing to get help. I have already paid $40.00. I don't want a monthly service.
Customer: replied 9 months ago.
Please close out my request. I have solved my problem myself.
Expert:  Kamil Anwar replied 9 months ago.

I will request this to be closed.