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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37491
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I forgot the password and cannot get into the computer. Can

Customer Question

I forgot the password ***** cannot get into the computer. Can you reset it completely back to factory in order to start over
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: model T100 serial no. ebn0cx27508546h
JA: Have you installed any updates recently?
Customer: windows 8
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 9 months ago.

Please try the following:

  1. At the password ***** login screen, press and keep holding the Shift key on the keyboard.
  2. Click on the Power icon, then click on the option Restart while still holding the Shift key.
  3. When a menu appears, then you can release the Shift key.
  4. When prompted, click on the Troubleshoot option.
  5. Then select the option Reset your PC, and continue.
  6. When prompted, select the option "Just remove files." (and/or option remove everything.)

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 9 months ago.

Do you see a menu / the Troubleshoot option when trying the above steps?

- If there is still any issue, is there any email address and a name / user name showing at the password ***** login screen?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,