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IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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I am having trouble opening my account, originally, though

Customer Question

I am having trouble opening my account, originally***@******.***, though now I use***@******.***. There was a message in the junk folder, purportedly from outlook, about the account perhaps being compromised, or perhaps out if date, though i have been using it daily. What should I do?
JA: How long has this been an issue?
Customer: This just started last evening. When I enter my account and password, nothing happens
JA: Have you installed any updates recently?
Customer: No, I haven't. Unfortunately I am not at home on my PC, and I have trouble loading updates on this old Mac
JA: Anything else you want the computer expert to know before I connect you?
Customer: I think that is all, thanks.
Submitted: 8 months ago.
Category: Computer
Expert:  IT Miro replied 8 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 8 months ago.

Please tell me if you access your e-mail account only on your Mac computer or another device as well, such as phone or tablet?

Let me know,

IT Miro

Customer: replied 8 months ago.
I have beem able to access my account from a different Mac,Miro.
Expert:  IT Miro replied 8 months ago.

Thanks for the information!

I can help you with the issue you described; however, since there could be several possible causes of the problem, I suggest we establish a secure remote session so that I can see the problem myself and help you directly.

Let me if you would like that.

IT Miro

Customer: replied 8 months ago.
I am in a different location, and the problem seems to have disappeared. Thanks for the offer, but I will be able to continue from here.
Expert:  IT Miro replied 8 months ago.

No problem. I am glad the problem is gone now!

In case it returns, or if you require any other assistance, let me know.


IT Miro

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