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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a thinkpad carbon x1, 3443.... but let me get the

Customer Question

I have a thinkpad carbon x1
JA: Just to clarify, what's the exact model of your ThinkPad?
Customer: 3443.... but let me get the serial number and model, hold on
JA: Have you installed any updates recently?
Customer: I have installed all of the Lenovo updates through Lenovo Copmanion everything is up to date
JA: Anything else you want the computer expert to know before I connect you?
Customer: yes. The problem I am having is that the computer will not charge while the OS and computer are on. Once it discharges it will re-up the battery. I also get an error in widows that it is an incorrect adaptor I even purchased a new one after consulting support at lenovo and got a 90 watt adaptor same thing
Submitted: 10 months ago.
Category: Computer
Expert:  Bryan replied 10 months ago.

Hi and thank you for your question.

Just to clarify, are you using Windows XP, Vista, 7, 8 or 10 on the Lenovo laptop?

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