Connect one-on-one with a computer expert who will answer your question
Expert avatar
Andy, Computer Consultant
5,316 satisfied customers
11yr exp, Comp Engg, Internet expert, Web developer, SEO
Pearl avatarPearl Wilson, Assistant
3 Tech Support Specialists are Online Now

For online computer support, ask a computer technician

Verified tech support specialists are online around the clock and ready to answer your question online or by phone. 
Related Computer questions
I need to change my contact number to get my password.
I need to change my contact number to get my password. Harold Pulley, 08/08/1944,***@******.***, new number(###) ###-#### Old nummer(###) ###-####… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
3,143 satisfied customers
I have a pc that is locked. My password was changed when I
Second opinion] I have a pc that is locked. My password ***** changed when I allowed a tech to manage my computer … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
23,176 satisfied customers
I for got my password its has my old number, Am doing it on
Last week I put the password ***** and it say it work and I put forgot password ***** I have my old number as for it … read more
arsufi2002
arsufi2002
Bachelor's Degree
1,352 satisfied customers
I can't find my password to log onto Windows 10. The thumb
Hi! I can't find my password ***** log onto Windows 10. The thumb drive I had it on no longer works. Can you help me log on? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
23,176 satisfied customers
It's the same question as before. Why. Can't I log in using
It's the same question as before. Why. Can't I log in using the known password ***** why can't I get internet service on th e computer in question?… read more
David L
David L
Bachelor's Degree
5,522 satisfied customers
Wow! I have been working on this all day. I hope you can
Wow! I have been working on this all day. I hope you can help me. I bought the Dragon Professional Individual 15 on 1/17/2017 for $161.84. I tried to use it today but I can't get the disc to work nor … read more
Hesham Akbar
Hesham Akbar
Bachelor's Degree
41 satisfied customers
I have a new kindle and need to connect to a Wi/Fi. I put in
I have a new kindle and need to connect to a Wi/Fi … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor's Degree
1,482 satisfied customers
I have a Samsung Galaxy S7 SM-G930A with Android 6.0.1 dated
I have a Samsung Galaxy S7 SM-G930A with Android 6.0.1 dated Nov 18, 2016. It will not update to the latest android version using the software update feature in Setup and fails installation at 25% com… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor's Degree
1,482 satisfied customers
For some reason my pin does not work any more. HP
this is stan hearn and I was 2131 firie until it changed to firie2131… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
23,176 satisfied customers
I am caling to cancel service for internet,cable and phone
i am caling to cancel service for internet,cable and phone and keeping my fax number until i can pay off my bill cause i notice my services were not working today … read more
Michael T
Michael T
2,081 satisfied customers
Touchpad does not work anymore. AsusE203M Windows 10. It
It just stopped working a couple days ago - I updated drivers - I ooked under Mouse and there is no touchpad option … read more
Randy IT Tech
Randy IT Tech
3,564 satisfied customers
I don't remember my login info. I deregister because it was
I deregister because it was moving so slow, now I would like to register over … read more
Richard
Richard
IT Manager
IT Manager, Consultant
15,128 satisfied customers
Did you give me my money back. Android. I cancelled the
Did you give me my money back JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: Android JA: How long has this been going on with your computer? What have you tr… read more
Michael T
Michael T
2,081 satisfied customers
I bought Turbotax today at Costco, but I haven't used my CD
I bought Turbotax today at Costco, but I haven't used my CD drive in months and it doesn't work. Is there a way that I can download the software on-line. I've used Turbotax for many years. Thanks … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
1,078 satisfied customers
Possibleproblem with on-going updating of Windows Updates.
Possibleproblem with on-going updating of Windows Updates. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
707 satisfied customers
Ii don't know my wi fi address to access thru my phone or
Ii don't know my wi fi address to access thru my phone or computer need help … read more
Michael T
Michael T
2,081 satisfied customers
I am having a problem with an email address that I made for
Hi. I am having a problem with an email address that I made for my mom. I bought her a computer and a new email address but I forgot the password. I did this during Christmas and forgot her password *… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor's Degree
1,482 satisfied customers
Screen says account verification required then it says go
screen says account verification required then it says go to … read more
Moses C
Moses C
Bsc
1,129 satisfied customers

Common computer questions resolved on JustAnswer


The kinds of questions that the computer Experts on JustAnswer handle include:


  • How do I stop automatic payments I don't want?
  • I am trying to delete a folder in Picture which is pinned.
  • I have a Microsoft Surface that I am unable to use because when I enter my password I get no response.
  • I got a virus 2 months ago and I lost all my passwords.
  • I upgraded from Windows 10 Home to Windows 10 Pro and cannot locate the digital key to activate the upgrade - what do I do?

To provide the best assistance, the computer Expert will need to isolate the causes of the problem. You should prepare for your computer question and answer session by doing the following:


  • Have a detailed description of the problem, including when it occurred and how frequently it happens.
  • Have your owner's manuals for any equipment ready.
  • Be sure you can access any equipment and the wires connected to them.

This information will allow the Expert to answer your question promptly and efficiently.