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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My wifes Facebbook has been hacke and friends are getting

Customer Question

My wifes Facebbook has been hacke and friends are getting friend requests. I chamged her pasword this afternoon and was told her account was secure. Our son just called from New mexico and said he just received another request. how do I recover her account
JA: When did you last use the account?
Customer: She is using it now.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 11 months ago.
Category: Computer
Expert:  Bhavik Joshi replied 11 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 11 months ago.

I would recommend you to change your password ***** and enable login approval for your facebook account.

Login approvals are a security feature similar to login alerts, but with an extra security step. If you turn on login approvals, you'll be asked to enter a special security code each time you try to access your Facebook account from a new computer, mobile phone or browser.

To turn on login approvals:

  1. Go to your Security Settings
  2. Click on the Login Approvals section
  3. Check the box and click Save Changes

After you turn on login approvals:

  • If you haven't saved the device (ex: computer) or browser you're using, you'll be asked to do so when you turn on login approvals. This way you won't have to enter a code when you log in from any of your recognized devices or browsers. Don't click Save this browser if you're using a public computer (ex: a library computer).

Note: You need to have a mobile phone number listed on your account to turn on login approvals. You can add one to your account when you turn on login approvals.