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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I was hacked and shut down my desktop and cannot get back to

Customer Question

I was hacked and shut down my desktop and cannot get back to my comcast of email address, or email service
JA: How much experience do you have with this particular Comcast product?
Customer: Not a lot. I am 87 years old
JA: Have you installed any updates recently?
Customer: I have not been able to since I was hacked 10 days ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: I hope to retrieve my old email and comcast info so I can change them
Submitted: 10 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 10 months ago.

Hi,

My name is***** will assist you.

I am sorry to hear that you are having this issue.

What is the comcast email address please?