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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am having problems booting up into my windows 10 Asus

Customer Question

hello there, I am having problems booting up into my windows 10 Asus Zenbook UX305FA-USM1 13.3-Inch Laptop purchased last summer in July.
JA: Just to clarify, what's the exact model of your ZenBook?
Customer: ux305fa-usm1
JA: Have you installed any updates recently?
Customer: it was after a windows update that things went wrong
JA: Anything else you want the computer expert to know before I connect you?
Customer: well, I tried different things before connecting with you. Now I want to reinitialize the system to factory condition
Submitted: 10 months ago.
Category: Computer
Expert:  Bryan replied 10 months ago.

Hi and thank you for your question.

Just to clarify, are you able to boot up to the Windows logon screen itself?

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