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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm trying to update Windows 7 Home premium. When prompted I

Customer Question

I'm trying to update Windows 7 Home premium. When prompted I enter the product key that came in the Windows 7 purchase 6 times. I did update to Service pack 1. Do have to uninstall THAT update???
If this will help the key is JK8XD-7CPFR-KYRR6-C7C4G-QRMJF
Submitted: 10 months ago.
Category: Computer
Expert:  Martin replied 10 months ago.

Hello Michael, welcome.

What are you trying to update, the operating system or just run general updates?

Customer: replied 10 months ago.
I was working on my computer when a pop up window asked me to fill in my key which I did from the windows 7 license which I did many times but it didn't. The msg said that the disk I was using would only
Allow an upgrade and not a reinstall. What should l do?
Expert:  Martin replied 10 months ago.

Oh okay, it must be Windows wants you to verify it's genuine.

It won't let you upgrade or update until that's done.

May I connect with you remotely so I can help you rectify the problem?