That is an automated offer you are seeing, not from me directly, it is part of the site and may be ignored if not wanted.
The fee is never only 5, that was the deposit to post your question on the site, with the balance of the agreed upon amount being charged upon corresponding with an expert, that is how the site works and those are the terms and fees you would have agreed to on the payment page. This is a paid support site, there is no free support, or any support for that matter, from coby, they went out of business years ago.
If you need more assistance, I'd be happy to help you further if more info is needed.
I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.
Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. I apologize this is not the outcome you had hoped for, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately. Rating 1 or 2, or not rating at all, does not produce a refund, it only penalizes me for trying to help.