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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to cancel a subscription to SmartFixer, as they

Customer Question

I am trying to cancel a subscription to SmartFixer, as they have suggested, but find it impossible to do so. What else casn I do? Do they havbe a telephone number
JA: What kind of computer do you have?
Customer: Aspire 5741G-3652
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: The annual charge was made to my credit card without my authorization, and I want it refunded. They even have the date wrong, in that they have June 16, and it was not until October i contacted them
Submitted: 8 months ago.
Category: Computer
Expert:  Chris L. replied 8 months ago.

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.

Expert:  Chris L. replied 8 months ago.

Just to confirm, are you talking about smart fixer by Norton, or some other program?

Customer: replied 8 months ago.
Customer: replied 8 months ago.
No thank you. What a ripoff
Expert:  Chris L. replied 8 months ago.

Did you not want to continue? I am confused as to why you said rip off? Were you offered additional service? These are completely optional.

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