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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I try to open a document in Word 2016 that I created with

Customer Question

I try to open a document in Word 2016 that I created with Word 2016 on a different computer. It tries to open it then says Microsoft Word has stopped working
JA: Just to clarify, what's the make and model of your computer? And what version of Word are you using?
Customer: It is an HP Envy and Word 2016
JA: Have you installed any updates recently?
Customer: I just had to factory reset my computer. The files were saved externally. This happened before I did the factory reset too.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am very skilled in computers.
Submitted: 11 months ago.
Category: Computer
Expert:  Shefin replied 11 months ago.


Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Are you sure that you have installed and activated Microsoft office in your computer after restoring the computer to factory settings?

Have you tried repairing office?

Thank you.


Customer: replied 11 months ago.
It is installed completely and updated. I do not know how to repair office