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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Microsoft account is messed up, I am trying to fix it,

Customer Question

My Microsoft account is messed up, I am trying to fix it, but your automated session is not working and just keeps circleing around and never fixes the problem
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: I have a Dell Inspiron with Windows 10
JA: Have you installed any updates recently?
Customer: Yes, but my Microsoft problem has existed for some time and nothing I have done fixes it.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, if they can direct me I will be happy
Submitted: 11 months ago.
Category: Computer
Expert:  Byron replied 11 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the email address your are using for your Microsoft account, please?

Expert:  Byron replied 11 months ago.

I can assist you with this but to start the process I'll need to know the email address

used for the Microsoft account.