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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am having problem accessing my email from a location that

Customer Question

I am having problem accessing my email from a location that is 1200 miles away from my original home ( I moved from ny to florida). My email address is: ***@******.***. Please help me out. thx
JA: Just to clarify, what email service provider are you using?
Customer: Microsoft Hotmail or outlook
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am logged in at a library in Deerfield beach florida. My home computer internet is not set up as yet as I just moved here.
Submitted: 8 months ago.
Category: Computer
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you tell me please the issue you encounter when you try to access your emails?

Please let me know

Customer: replied 8 months ago.
It give me a message that I am trying to access my email from a different location and it prompts me for a security code which I do not remember.
Customer: replied 8 months ago.
Richard. I am waiting for a response. are you there ?
Expert:  Richard replied 8 months ago.

thanks,

Can you follow the procedure here to reset your password *****

https://account.live.com/password/reset

Once done, use this new password ***** sign into your account

Let me know the results please

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