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Joseph Varner
Joseph Varner,
Category: Computer
Satisfied Customers: 76
Experience:  Enterprise Support Specialist at Arthur J Gallagher
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My friend has a windows vista and needs to know how to

Customer Question

My friend has a windows vista and needs to know how to disable bios memory such as cashing and shadowing
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Dells studio 1737 vista
JA: Have you installed any updates recently?
Customer: She was trying to put the newest version of windows 7 on about 2 weeks ago and was running till today
JA: Anything else you want the computer expert to know before I connect you?
Customer: It was on Oct 12 she downloaded windows 7. Her number is(###) ###-####Her name is Kathy
Submitted: 8 months ago.
Category: Computer
Expert:  Joseph Varner replied 8 months ago.

Hi, my name is ***** ***** I am happy to assist!

Check with your System Maker (Motherboard Maker for custom systems) Support, their on-line
documentation and drivers, and ask in their forums about any known issues with your equipment.

That advice (disabling BIOS options) is rarely needed with today's equipment so ignore it for now.
Do check for updates to the BIOS, low level chipset drivers, and the other major on-board and
separate device drivers. See the driver update methods in the troubleshooter link below (2nd one).
Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names.


Resolving stop (blue screen) errors in Windows 7

Check this thread for information using BlueScreenView, MyEventViewer and other methods
to troubleshoot BlueScreens - top 3 replies (+1 other).

Troubleshooter :

We can analyze the minidumps if you make them available from the SkyDrive or other file
sharing sites (such as MediaFire). If you have problems uploading the minidumps copy
them to the Desktop or the Documents folder and upload them from there.

Zip or upload the contents of C:\Windows\minidump

Use SkyDrive to upload collected files


Also do this so you can see the likely bluescreens.

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.
(also Windows 7)


Check with these utilities to see if any information can be gathered :

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView - Free - scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table.


MyEventViewer can be checked at the time of the BlueScreen (BSOD) to within a second or
so of the time of the BSOD to provide more information as to possible cause - see TIP.

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file -
set it to a bit before and after the time of the BSOD.


AppCrashView - Free - a small utility for Windows Vista and Windows 7 that displays the
details of all application crashes occurred in your system. The crashes information is extracted
from the .wer files created by the Windows Error Reporting (WER) component of the operating
system every time that a crash is occurred. AppCrashView also allows you to easily save the
crashes list to text/csv/html/xml file.

Hope this helps.

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