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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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For over three years - my wife Bastian aka login has used

Customer Question

For over three years - my wife Lisa Marie Bastian aka login***@******.*** has used this address with password ***** - within the past week we got a new computer and since then she has not been able to sign-in - She has been thru all the "verify" loops including robot, etc. - All we need is an eight digit code sent to***@******.*** - Can you help us - she must have hundreds of email waiting to be answers - Thanks
JA: Have you tried having password ***** directions emailed to you?
Customer: Yes - keep looking but no response to***@******.***
JA: Have you installed any updates recently?
Customer: Definitely - a brand new computer - even out IT service has opened a new account in the name of***@******.*** but doesn't solve the problem of all the past connections
JA: Anything else you want the computer expert to know before I connect you?
Customer: She just needs access with***@******.*** with password *****
Submitted: 8 months ago.
Category: Computer
Expert:  Richard replied 8 months ago.

Hi there and welcome

When she tries to reset her password, what is stopping her from doing this?

Please let me know

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