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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My email account was cancelled due to old debit card

Customer Question

My***@******.*** email account was cancelled due to old debit card information on file. I would like to renew my subscription so I can use my hotmail account againl
JA: How long have you had this issue with your Hotmail account?
Customer: It was cancelled in September, however, I lost my job and home and so I was not able to pay for my subscription. I now have a job and I would like to renew my account.
JA: Have you installed any updates recently?
Customer: I have not been in my account since it was cancelled
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, I believe that is all.
Submitted: 10 months ago.
Category: Computer
Expert:  Martin replied 10 months ago.

Hello and welcome.

How long ago did you lose access to it? Was it back in September as well?

We might be able to recover it - may I start a remote session so we can begin?

Customer: replied 10 months ago.
I did not sign up for this!!!! I thought I was renewing my hotmail account!!!! I want my money refunded immediately!!!!!! This is a rip off and I will deny charges first thing tomorrow morning with my bank!!!!!!
Expert:  Martin replied 10 months ago.

You may cancel your question here: