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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have spoken to you so many times regarding my windows 7 -

Customer Question

my name is***** and I have spoken to you so many times regarding my windows 7 - it keeps telling me it is not genuine and you have fixed it so many time for me, is there anything I can do so this does not happen to me all the time. If I need to buy something please let me know. If my windows 7 is not genuine my computer will not work right. I NEED YOUR HELP AGAIN PLEASE HELP ME.
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: I have a Dell desk top and I am running windows 7
JA: Have you installed any updates recently?
Customer: No I have not - Everytime I have called you they usually fix it on line, but it does not work very long.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Why does this happen so often that is why I need to know it I need to buy an update or what.
Submitted: 11 months ago.
Category: Computer
Expert:  Richard replied 11 months ago.

Hi there and welcome

can you tell me when this issue first appeared?

And did you ever reinstall windows?

Expert:  Richard replied 11 months ago.

What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.